Frequently Asked Questions

Find answers to common questions about our financial products and services.

Qualification for a microloan depends on several factors, including your business plan, repayment capacity, and credit history (if available). Our process is designed to be accessible, with a focus on your potential rather than extensive collateral. The basic requirements include:

  • A viable business idea or existing small business
  • Basic documentation (ID, proof of residence, business registration if applicable)
  • Completion of our financial literacy orientation
  • A reasonable repayment plan based on your business cash flow

We encourage you to contact us for a personalized consultation to discuss your specific situation.

We offer several types of savings accounts to meet different needs:

  • Flexible Savings Account: Easy access to your funds with no minimum balance requirements.
  • Goal Saver Account: Designed to help you save for specific goals with higher interest rates.
  • Fixed Deposit Account: Higher interest rates for funds deposited for a fixed period.
  • Group Savings Account: For community groups and cooperatives with enhanced features.

All our accounts include access to our digital banking platform for convenient management of your funds.

We provide multiple ways to access our financial education resources:

  • In-person workshops and training programs at our branches
  • Online resources available on our website (guides, videos, calculators)
  • Mobile app with learning modules and financial management tools
  • One-on-one consultations with our financial advisors
  • Community outreach programs in rural and underserved areas

All clients automatically receive access to our basic financial literacy resources when they open an account or apply for a loan. For specialized training, check our events calendar or contact your nearest branch.

Our interest rates are designed to be competitive while ensuring the sustainability of our services. Rates typically range from 12% to 24% annually, depending on:

  • Loan type and purpose
  • Loan amount and duration
  • Your credit history with us
  • Risk assessment

We practice transparent pricing with no hidden fees. All costs are clearly explained before you sign any agreement. We also offer interest rate reductions for clients with good repayment history and those who complete our financial education programs.

Group financing is a collaborative approach where members of a community group, cooperative, or village savings association work together to access financial services. Key features include:

  • Group members provide mutual guarantees for loans
  • Regular group meetings for repayments and financial education
  • Shared responsibility for loan management
  • Opportunity to build credit history as a group
  • Access to larger loan amounts than individual members might qualify for

Groups typically consist of 5-15 members who know and trust each other. We provide training on group dynamics and financial management to help ensure success.

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